These terms and conditions are aimed at regulating the relationship between the owner of this website and its registered Users or Clients, based on the procurement of services that is derived from or requested through the website www.signaturit.com for the services provided by Ivnosys Solutions, Qualified Trust Service Provider, and/or the use of trust services by the interested party, and also the use and enjoyment of all other services that you will find on our website.
Users and clients can contact the team using the following contact information and by the means established at the time of contracting:
Ivnosys Solutions, S.L.U
TIN: B-98333362
Acceso Ademúz, 12 /Office 1 – 1st floor
46980 Paterna (Valencia)
Email: [email protected]
Telephone: (+34) 96 003 12 03
As already stated in the Legal Notice, this website aims to present and provide the User with Ivnosys trust services, which are: Simple Electronic Signature, Simple Electronic Signature with OTP, Advanced Electronic Signature, Advanced Electronic Signature with OTP, Certified Electronic Delivery Service via email, Certified Electronic Delivery Service via SMS, Qualified Time Stamp, issuance of qualified certificates and qualified electronic signature. In addition to the System for managing the receipt of electronic notifications automatically, connecting with the electronic offices of different organizations.
Ivnosys solutions are offered in SaaS mode with different features and functionalities, without a trial period.
To purchase any of these services, the User must first expressly accept these terms when indicated.
The User/Client must also take into account the particular conditions that will be detailed, if applicable, at the time of acquiring the service, and that Ivnosys will attach together with the specific offer of products or services that is provided separately.
Hereinafter, when we refer to the website, blog and/or trust services, along with the other services offered, we will refer to them as Ivnosys Services.
These terms regulate and list the rules to be taken into account by the User/Client with regard to the procurement of services. Each service has different characteristics or peculiarities that are described on the website, in the contract for the provision of services as well as in this document, and which must be validated by the User, before acquiring it. In addition, upon accepting the User’s procurement of services, the User will be properly informed of any particular conditions and must validate them, if applicable.
The services may be acquired by any natural person or legal entity, by signing it on the Signaturit mandatory contract platform according to the modality specified with the commercial department of Ivnosys depending of the services.
Regarding to the processing of personal data, the provisions of our Privacy Policy.
To request a free product demonstration, it will be necessary for the User to fill in the mandatory form with their data and, subsequently, the necessary data will be provided to be able to provide access to the service or consultation requested by the commercial department, always in accordance with the principles of relevance and proportionality and other obligations established both in the Ivnosys Privacy Policy and in the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (RGPD in hereinafter), as well as the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDyGDD hereinafter), as well as the rest of the provisions that exist and are enforceable in this matter, in order to be able to process the service correctly and/or keep you informed about the services and/or any other related aspect with the same ones that could be of interest.
In accordance with the provisions of Article 23 of Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the procurement of services shall be confirmed by through the signing of the contract for the provision of services and the privacy annexes and particular contracting conditions.
From the moment the User accepts the Terms and Conditions, the User acquires the status of Client, either because they had registered previously or because they had already acquired any of Ivnosys services at some point in time and had not definitively cancelled their registration.
Nevertheless, any service offered subsequently by Ivnosys, and not initially acquired by the Client, shall be the subject of a new procurement process as a Client, and you must have to proceed to the signing of a new contract or an annex to the contract that had already been signed.
Once these general conditions have been expressly accepted and the required services have been contracted, Ivnosys will contact the Client to manage the registration of users of the contracted services.
If authorised by the Client, Ivnosys may also send, where applicable, any offer, promotion or information that may be of interest to them, and also manage any other information as necessary, when it has been authorised.
The Client is expressly informed that, if there is any issue with their contact or billing details, application of discounts or any other situation that may affect their User profile or the procurement of services, they should contact the Ivnosys team by sending an email to [email protected].
Likewise, you are informed that, for legal reasons, Ivnosys files the contractual documentation in any format in which the contracting of these services is formalized, when the Client contracts the services offered.
Inform the Client that, in the event of an error in sending their data, they may proceed to modify the same in their Client or User profile within Ivnosys’ own platforms and in accordance with the provisions of the Privacy Policy.
In order to be a Ivnosys User and/or Client and acquire services, the User must be at least of legal age.
Spain establishes the legal age for procuring services as 18 years old, which is why any service procured through Ivnosys by minors will not be considered valid.
In this regard, if a minor is ever found to have procured any of the services offered by Ivnosys, it would proceed to automatically cancel and refund the service or price paid, where applicable.
If you discover or know that a minor has acquired any of the services offered by this website, please report it as soon as possible to the following address [email protected], providing as many details as possible.
In the event you are acting on behalf of a company or in representation of a legal entity, you must have the relevant authorisations and/or powers to procure our services, and thus, take responsibility for the consequences that may arise from non-compliance with this requirement.
Through the procurement of the services, the Client states:
The price for the contracted services will be communicated to you during the contracting process, which will be formalized by signing the mandatory contract for the provision of services with their economic and technical details. The services offered by Ivnosys will be provided according to the conditions established in the economic offer (annual user licenses and Ivcert application credits, which are spent on each shipment request made by the Client.
Ivnosys services are provided through your dashboard or through API integration, in both cases specifying a license that allows access to the dashboard or to the API in order to use the services during the term of the contract.
All prices included in the commercial proposals or order forms sent by Ivnosys staff will be final prices.
Unless a different amount is specified at the time of procurement, the total price for each of the types of services procured may also vary according to the VAT that is applicable to the buyer, with the buyer being the natural person or legal entity that acquires or procures any of the services through Ivnosys.
In accordance with Spanish Law 28/2014, of 27 November, by which, amongst others, Spanish Law 37/1992, of 28 December, on Value Added Tax is amended, and by virtue of the provisions of the location rules added to Directive 2006/112/EC by Directive 2008/8/EC, of 12 February 2018, the address or usual residence of the recipient of the electronic services shall be taken into account.
Ivnosys informs the Client that at all times and before procuring the service, our platform shall indicate the amount of VAT payable in your case, if any, which shall be reflected in the summary of the procurement and/or particular conditions that will be sent to you.
The User should be aware that Signaturit reserves the right to modify prices at any time, but it agrees to apply the rates in force, which are shown on the portal at the time the Client requests or procures the services and during the period for which that specific service was procured.
The Client will communicate, through the means of contact that Ivnosys makes available (telephone, email, web forms…) to request a free demonstration and/or a personalized commercial proposal. The commercial department may grant access to a demo version of the services offered or manage a commercial presentation depending on the case. To do this, you must freely and voluntarily provide the personal data that is required.
The steps to follow in order to use and enjoy each of our services shall be indicated in the particular conditions of contract, if any. In any case, the general process to be followed by the Client in order to formalise the procurement and begin using our services shall be as follows:
Ivnosys reserves the right to modify the contracting process and the procedures for starting up the service at any time, indicating any modifying circumstance to the client in advance.
The default form of payment in the contracting of products or services provided by Ivnosys is the bank transfer with a term determined in the proposal. Any variation on this concept that deviates from the conditions predetermined by Ivnosys must be expressly agreed upon and will be included in the particular conditions of the contract.
The default duration of the contract is one (1) year, the renewal will take place tacitly unless you communicate one (1) month before the expiration of the contract or any of its renewals your wish not to continue with it.
The service shall be delivered to Clients by the Ivnosys team through the email provided by the Client when procuring the services.
In this way, once the contract has been formalized and following the steps and instructions that will be indicated by the Ivnosys team, the Client will be able to use the products or services as established in the particular conditions.
If the Client requires assistance for the use of the company’s platforms or services, they must contact the Ivnosys team at [email protected] so that they can advise them conveniently.
Likewise, if the client finds that the application gives him an error or any type of problem that he does not know, he can contact through the previous email to resolve the incident that may have occurred.
vnosys guarantees an easy and agile system, which allows you to upload the documents to the platform, make the adjustments and/or check the corresponding boxes and adapt it to your needs according to the particularities and/or functionalities of the solution, in an agile way. , easy and simple.7.2. security guarantee.
This website complies with the highest Internet security standards, including maximum server security and HTTPS security protocols in all the products and services it supplies to its Clients. You can consult our Information Security Policy.
Ivnosys is especially involved and aware of ensuring the confidentiality of the data provided by its Clients, which is why it has implemented all the necessary technical and organizational measures to minimize the risk of loss of personal data and/or confidential information. For more information in this regard, the User can see the Privacy Policy.
The Client undertakes to check that he has received all the documentation detailed here once the service has been contracted. If you have any questions, please contact the Ivnosys team using the different means at your disposal. Also, according to the following points:
Ivnosys will be responsible for:
By way of example and not limitation, Ivnosys will not be responsible in any case in the event of:
Likewise, and in accordance with current legislation, it is stated that Ivnosys, even when it is not responsible for the damages that could have been caused, both to the company and to third parties, will collaborate and notify the competent authority of this type of incident as soon has reliable knowledge that the damage caused may constitute illegal activity. Likewise, it reserves the right to present as many actions of the type that it considers in case of detecting the commission of a crime by the client or any other type of legal infraction.
All rights regarding the content published by Ivnosys on its website are protected by copyright and intellectual and industrial property rights.
Ivnosys is responsible for the ownership of the website, blog and services related to it and highlights that they have been developed and created by Signaturit, and that it has all the opportune licenses and permissions to make use of any content included on the website, as well as the programming code, design or materials associated with its services.
The company’s articles, content, images or logos are either owned by Ivnosys, or by the persons or companies that have expressly authorised their publication; or they are owned by people or companies that are subject to licenses that allow us to use these elements.
Without express written consent by Ivnosys, the reproduction, transformation, distribution, public communication, making available to the public, sale or any other use other than those expressly authorised by Ivnosys, in its policies and other notices published on its website and/or blog, whether commercial or otherwise, is expressly prohibited, when this use involves the exploitation of content in a different way than anticipated, with, for example, the User being allowed to cite and mention posts from the blog on their social networks, as long as these citations are accompanied by the source and/or author.
For more information, the User can consult the intellectual property policy contained in this Legal Notice.
IVNOSYS®, IvSign®, IvCert®, IvNeos®, Portal NEOS®, Agent SC®, among other distinctive signs, are trademarks and trade names registered by IVNOSYS®, and are protected by industrial property regulations. All other distinctive signs that appear on this website, unless otherwise indicated, are also registered by IVNOSYS® or by their respective owners who do not grant any kind of license to users of the same. The use of any distinctive sign of IVNOSYS® not implicit in the use of this website or in the 2.0 philosophy is prohibited.
The texts, drawings, images, photographs, videos and other graphic, sound and audiovisual elements contained in this web page, as well as its structure, design, source code, logos, trademarks and other distinctive signs that appear on it (the contents, hereinafter) are, unless otherwise indicated, owned by IVNOSYS® or its collaborators and are protected by the corresponding intellectual and industrial property rights. IVNOSYS® licenses the rights of reproduction, distribution and public communication on all the contents of this page to all users for “use 2.0.” as long as it is cited and linked to the URL of origin of the contents. IVNOSYS® does not assign any other right of reproduction, distribution, public communication or transformation of the website, its design or any of its content to users. Any use of the page or its contents that is not in accordance with its purpose is prohibited. The exploitation, use, reproduction, distribution, public communication and transformation, or any other similar or analogous activity, of any programming elements used on this website without the corresponding license/authorization are prohibited. In this sense, the use of this website does not imply the transfer of any of the aforementioned rights.
Any violation of the industrial or intellectual property rights owned by IVNOSYS®, its partners, its partners or its collaborators will be prosecuted with all legal means available at all times before the competent jurisdiction in each case.
By accepting these terms, the Client agrees to allow Ivnosys to use their data and corporate image (logo) as a Ivnosys Client in the different promotional media it uses in order to present and/or promote its services to third parties, such as the website and/or blog, social media, catalogues and/or corporate brochures, among others, with Ivnosys committing to process them in a way that respects the Client’s brand image and right to honor at all times.
For this purpose, the Client authorises Ivnosys to use their logo and/or their contact information and publish them, with the option to include a link to the Client’s website that forwards those who are interested in accessing it from the different corporate media used by Ivnosys, (for example, publishing the Client’s logo on the Ivnosys website, accompanied by a link that directs the User to the Client’s corporate website).
This shall not imply any transfer of the Client’s trade mark, only that it can be used for the exclusive purposes stated above.
If there is any disagreement between the text in these Terms and Conditions and any translation thereof, the Spanish version shall always prevail since the service provider, Ivnosys, is located in Spain. If there are any differences between the Spanish version of the general terms and their possible translations, the Spanish version shall prevail.
Ivnosys reserves the rigth to make changes and/or modifications to these Terms when it deems convenient and/or necessary and will do so in accordance with market conditions or legal requirements and/or regulatory changes that may be applicable.
The updates and/or modifications shall be duly announced and notified to Users, thus guaranteeing the principles of publicity and transparencyof Clients and/or Users.
Notwithstanding the above, the Useror Client shall be subject to the conditions that were published and of which they would have been informed at the time they procured each service.
In the event that any clause in these Terms and Conditions is declared null, the remaining clauses shall still be valid and shall be interpreted taking into account the wishes of the parties and the purpose of these Terms, with the clause in question being considered non-applicable. Ivnosys may choose to not exercise any of the rights and powers granted in this document, however this does not imply any waiver thereof, unless expressly recognised by Ivnosys.
These general conditions are governed by Spanish law. They will be governed by Spanish legislation, submitting the Parties to the exclusive jurisdiction of the Courts of Valencia for the resolution of any dispute that may occur, expressly waiving any jurisdiction of their own, being able to freely designate the legal representation they deem appropriate.
These conditions are complemented by the rest of the legal policies established on the website, such as the Legal Notice, Privacy Policy and Cookies Policy, in addition to the particular contracting conditions applicable to each specific case, as the case may be, as well as any another that is necessary to add or complement, in accordance with the provisions of the legislation in force at any time.
These Terms are supplemented by the other legal policies established on the website, such as the Legal Notice, Privacy Policy and Cookies Policy, in addition to the particular conditions of contract that are applicable to each specific case, as well as any other that may be necessary to add, in accordance with the provisions of applicable legislation at all times.
The Client is informed that, once registered for any of our services and at any time, they may opt for any of our other services. To do this, you will contact Ivnosys via email [email protected], telephone 960031203 or any other means by which you regularly communicate with Ivnosys and the sales department will provide you with detailed information on the new service to be contracted and new conditions. hiring individuals.
Once the start-up of the services contracted by the Client has begun, it will be covered by the Technical Support Service to ensure its operational continuity in the face of possible incidents and problems that may occur during its operation. Technical support associated with the following incident resolution situations is included. Which will be developed according to the following service level scheme:
In this type of support, the most basic problems of the Client are solved. All user incidents will be addressed in the first instance by this initial Support Service.
The support will be given by Client personnel (through its own CAU), with knowledge of its structures and with basic training in Ivnosys services.
This initial Support must have a sole person in charge in the Client, who must inform Ivnosys.
Tasks to perform in the Initial Support:
Scope of Incident Resolution in Initial Support:
Technical Support is provided by IVNOSYS. It is a specialized support in the services provided. It is made up of highly qualified IVNOSYS technicians who are functionally and technically trained in all services.
Tasks to perform in Technical Support:
The escalation from Initial Support to Technical Support may be carried out by the persons designated by the Client and duly notified to IVNOSYS through the established communication channels. Incidents reported by Client end users will be referred to Initial Support.
The communication of the incident by Initial Support to Technical Support must contain, at a minimum, the following information:
IVNOSYS offers standard support during the following hours in Spain (peninsular time):
An email will be available for reporting incidents to Technical Support and, only for attention to critical incidents outside of support hours, a telephone number will be available.
The Client must provide Ivnosys with contact information: email and telephone, for communication purposes.
Reported incidents will be classified according to the following classification, according to business impact, number of affected users and urgency:
For service management, the following indicators are handled:
The following table shows the service times according to the criticality of the reported incidents:
|
Atention time |
Restoration time |
Time for final solution |
|
| Crítica | 1 hour | 8 hour |
5 days |
| Alta | 2 hour | 16 hour |
10 days |
| Baja | 6 hour | 40 hour |
Will be agreed in each case |
The times indicated in days and hours refer to working days and hours.
In the SLA calculations, incidents that the parties decide are not the responsibility of IVNOSYS will be eliminated.
Those incidents that require a new version of a product will be identified as non-urgent (low criticality) and the definitive solution time will be placed at the time of deployment of that version.
Scheduled outages” of services caused by the following will not be considered for the purpose of response times:
Scheduled service outages will be notified at least 48 hours in advance through the established communication channels.
The service levels committed to the CLIENT are:
| Indicator |
Target value |
| Attention to incidents within the established timeframe | 90% |
| Restoration within the established times | 80% |
| Final solution within the established time frame | 70% |
Service level values will be measured on a semi-annual basis.
In case of any non-compliance with the committed service levels, the account manager at IVNOSYS and the project manager at the Client will be contacted to determine the relevant tasks to be addressed and to define the corresponding corrective actions.